Thank you for visiting www.casarolandsanjose.com.

Please read the legal terms and policies described below to provide you with the best online shopping experience.

These will apply to browsing the website www.casarolandsanjosecr.com and the services offered. We reserve the right to modify, add and / or eliminate the conditions in whole or in part at any time, at our discretion, without prior notice.

The use of this page and the acceptance of the following policies implies your agreement with the terms and conditions established below. If you do not agree with these terms and conditions, please do not use this platform, or contact us if there are additional questions.

1.Restriction of Use

All content on this site is property of Hotel Casa Roland San José. It may not be copied, reproduced, duplicated, transmitted, sold, published, distributed, or exploited in any way for commercial purposes, except that the user may download and save a copy in the memory of his computer for his personal use and reference.

The use of our page for commercial purposes is not allowed.

The improper use constitutes a violation of the rights of registration and intellectual property, both images and content.

  1. Colors and Photographs

At www.casarolandsanjosecr.com we have done our best to display as accurately as possible the colors of the products that appear on our site. However, since the colors that the user observes depend on their monitor, we cannot guarantee that the colors that are observed on screen are exact.

All photography has been taken to best represent the characteristics of each product, so the accessories used to set the products are not included and are not part of it. Please read the description of each product carefully.

  1. COVID-19 regulations.

Due to force majeure derived from the COVID-19 pandemic, we are operating in an extremely limited way, however, we are doing our best to give you the service you deserve.

We are ensuring compliance with all health measures to protect you and our collaborators.

  1. Payment methods

 The forms of payment authorized from www.casarolandsanjosecr.com are the following:

  • Credit and Debit Cards (Visa, Mastercard, American Express)
  • Cash on delivery
  • Sinpe Mobile
  • Wire transfer

All forms of payment are subject to verification and authorization from the issuing banks and / or Hotel Casa Roland San José.

The Hotel Casa Roland San José dissociates itself from the handling and use of stolen credit and / or debit cards because our portal cannot deny the sale when the issuing bank has authorized the transaction and the data registered in our sales system coincide with those of the record.

We reserve the right to reject any order when some customer data cannot be confirmed.

The Hotel Casa Roland San José does not surcharge any commission or extra charge to pay for www.casarolandsanjose.com.

  1. Promotions

The client will have the opportunity to obtain Discount Codes (virtual coupons) to be used exclusively at www.casarolandsanjosecr.com.

6.Availability of Services

The services shown on www.casarolandsanjosecr.com are subject to availability and in some cases, stocks may not be updated at the time of purchase.

If the chosen service is not in stock, the client will be notified by means of the assigned email or by telephone if provided, to give them the following options:

– Change of reservation

  1. Exchanges and returns
  • Refunds of your services may be issued if you notify your cancellation at least more than 7 days in advance.

 RETURNS OF CASH PAYMENTS

Return conditions:

  1. Get to the hotel reception
  2. Show proof of guarantee
  3. Cash is returned to you immediately

RETURNS BY CARD

The return is made through the BAC. It takes the bank about 10 days to return the money.

Return conditions:

  1. Make a request for the return to [email protected]
  2. Send proof of payment
  3. Wait 10 days for the money back.

 

  1. Customer Service / Contacts

For any questions, comments, or queries, you can contact us at the email address: [email protected]

  1. Privacy and site security

All the information that the client provides when registering or making a purchase will be treated with absolute confidentiality and privacy. www.casarolandsanjosecr.com is limited to safeguarding the following customer information:

Personal Information: your name, physical address, telephone number and email address.

Non-personalized identifiable information: IP address, browser type, domain name, and specific pages of the www.casarolandsanjosecr.com website are collected to gain a better understanding of the needs of site development.

10.General Information

Security recommendations to clients.

Always disconnect the browser session after having accessed a security zone or having entered the username and password into the system.

We will never request personal information by email, so the client is recommended not to provide any type of information that is requested by this means.

The company is not responsible for errors of the client, or user, or negligence when using the services offered on this site and does not cover losses caused by capturing errors or improper use of the service, negligence in handling or sharing your information that causes unauthorized access to accounts, leaving the computer unattended during an online session, etc.

  1. User compliance

A legal agreement is established between any user and Hotel Casa Roland San José with the understanding that the client, before requesting any service through the site, has reviewed, understood, and agreed to the terms set forth in the portal’s policies.

In case of disagreement, the user must refrain from providing personal information, as well as raising any commercial requirement.